Maison Saintonge

Exceptional

• What did you like most?
  The front desk and breakfast was excellent!! All very kind and helpful

Check your payments

• What did you like most?
  Excellent breakfast. Small but well appointed room could do with better soundproofing. Rather spoiled by the aftermath - see below.
• Was there anything you didn't like?
  I booked this stay through Booking and paid in advance. I arranged for my partner to arrive before me as we were travelling separately. On arrival my partner was asked for an unexpected deposit of EUR100 for the minibar which, surprised, she authorised on her credit card. On departing we confirmed that nothing from the minibar had been used and left with a "paid" invoice. Later, after returning home my partner, angry and embarrassed by her credit card being refused found to her horror that her credit limit had been exceeded by paid charges for the full cost of the stay at this hotel and an additional pending charge from them of £973; which even now is still on her card, pending but unpaid. After 3 emails to the hotel, during which they demanded proof of double payment, and the involvement of her bank's fraud department, they eventually agreed to make a refund and told me I should be grateful that they had dealt with my problem so quickly.